Joan Jett may have not cared so much about her bad reputation, but when it comes to choosing your Atlanta painting contractor you should definitely care about a company’s reputation.
Nothing sinks a contractor faster than a bad reputation. Contractors rely heavily on word of mouth and customer referrals to generate new business. One client’s bad review or a negative experience could mean the difference in generating more jobs from that client’s circle of contacts.
Ask Your Friends Who They Use
When you want to choose a painting contractor, start first by talking with friends, family and colleagues. Listen carefully to what they say about their experiences with painting contractors and look for painter contractors in Atlanta who have great reputations within your social circles.
Listening to friends and keeping your ear out for negative reviews can come in handy if you begin hearing negative reviews about a contractor you had in mind. You may have initially chosen that contractor because of price, proximity, or their flashy marketing, but if they have a bad reputation, really stop to evaluate your decision before signing up. After all, bad reputations come from somewhere. Find out why a friend or colleague had a bad experience with that contractor. Was the contractor careless or messy? Did the contractor fail to deliver what was promised in the correct time frame?
Talk With The Contractor
Once you find out why a contractor received a negative review, you should talk to the contractor about the concerns you have and listen carefully to how he responds to your concerns. Does the contractor dismiss them or blame the client instead? That should be red flags. Or, if a contractor owns up to past mistakes and talks about the corrective steps the company has taken, that could be a sign they’re trying to repair a bad reputation.
Bad reputations are for bikers and rebels, not for the people you entrust your home to. When it comes time for you to choose your painter contractor in Atlanta, make sure you choose the right team for the job and go with the contractor with a great reputation.